FAQs – Frequently asked questions
Please bare with us at the moment, we are running behind schedule. We have had some teething problems trying to cope with the sudden increase in customers. We’re doing everything we can to get this all sorted for you ASAP.
As I’m sure you can imagine, we’re experiencing an extremely high volume of traffic through our website at the moment, resulting in a very large volume of emails and related items for us to get through. To help us help you faster, please check if the answer to your query is covered in the list below before getting in touch.
The following are our most commonly asked questions.
How do I know when my delivery will be?
Please enter the first part of your postcode below, if the answer is green your area is covered. If the answer is red it means we do not deliver to your area currently.
Enter first part of your postcode and click search
Please use the postcode checker to see if you’re in our delivery zone, we will aim to be there as close as possible to your delivery day. Deliveries are from 8am till 9pm.
Please note: All orders received this week (cut off is 18:00 Sat) will be delivered next week.
What areas do you cover?
Norfolk, parts of Suffolk & parts of Cambridgeshire.
Are you open to the public?
No.
Do you support multiple delivery addresses ?
We do now, this is especially helpful when ordering for other people. Addresses can now be added via the My Account->Addresses section.
What do my order emails mean?
For any order with us from now. you should receive 3 emails:
1) When you first order, we’ll receive the order and it will be set to a status processing, and you’ll get confirmation of this by email.
2) Once processed in the office and scheduled, the order will be placed on hold until your delivery day. You should get a 2nd email confirming this stating the order is now on hold.
3) Once the items have been loaded on to the van for delivery, your order will be changed to completed to let you know that your order is on it’s way.
Do you despatch orders at the weekends?
Not usually.
How much is delivery?
Delivery is free.
Can I use you as a supplier for my local food business?
Yes, get in touch here.
How much notice do you require before delivery?
At present, we take orders for the following week, with the cut off point at 6pm on Saturday evening.
Can I add items to an order before its dispatched?
No, you can however place another order, please just place a note in the additional comments part of the 2nd order.
If the 2nd order was placed in time (see previous question), both orders would arrive together. Otherwise the 2nd order would normally arrive the following week.
What payment methods do you accept?
We accept all major credit cards, all payments are processed via PayPal, however you do not have to have your own PayPal account, you can click the symbols below the yellow PayPal button (see image below) to pay via a credit or debit card without having your own PayPal account (it is still processed via PayPal).
I’ve forgotten my password, how do I reset it?
Click this link: Lost Password and following the instructions.
I know my password but I’d like to change it please?
Click this link (when logged in): My Account Details and follow the instructions. Note you can also access this page via the “My Account->Account Details” menu item at the top of every page.
More coming here very soon.
